At Nutrabright, we strive to ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds are provided for purchases made on our website.

✅ Refund Eligibility

Refunds are applicable under the following circumstances:

• Wrong Product: If a customer receives an incorrect product that differs from what was ordered, we will issue a refund or provide a replacement as per the customer’s preference.
• Damaged Product: If a product arrives damaged, customers are eligible for a refund or a replacement, provided they contact us within 7 days of receiving the item.

✅ Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Products that have been used, damaged, or altered after delivery.
• Items returned without their original sealed packaging or with missing parts.
• Products returned beyond the specified timeframe mentioned above.

✅ Refund Process

To request a refund:

1. Contact Us: Please contact our customer support team at hello@nutrabright.co.uk within the specified timeframe, providing your order details and a description of the issue.
2. Return Authorization: Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
3. Return Shipping: Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as a wrong or damaged product.
4. Refund Issuance: Upon receiving the returned item and verifying its eligibility for a refund, we will initiate the refund process. Refunds will be issued via the original payment method within 7 days of approval.

✅ Contact Us

If you have any questions or require assistance regarding our Refund Policy, please reach out to us at hello@nutrabright.co.uk.