Delivery and Return Policy

✅Delivery Information:

• Delivery Time: Orders placed on Nutrabright typically have an estimated delivery time of 2-6 business days, excluding weekends and holidays. However, delivery times may vary depending on the shipping address and other factors beyond our control.
• Shipping Charges: Standard shipping charges may apply unless otherwise stated or during promotional periods offering free shipping. Shipping costs will be displayed at checkout.
• Order Processing: Orders are processed and shipped within 1-2 business days after payment confirmation, unless otherwise specified.

✅ Return Policy:

At Nutrabright, we strive to ensure customer satisfaction. Returns are accepted under the following conditions:

• Wrong Product: If a customer receives an incorrect product that differs from the order, we will arrange for a return and replacement of the item at no additional cost.
• Damaged Product: If a product arrives damaged, customers are requested to contact us within 2 days of receiving the item. We will initiate the return process and offer a replacement or refund, based on the customer’s preference.

✅ Return Procedure:

To initiate a return due to receiving a wrong or damaged product:

1. Contact Us: Reach out to our customer support team at hello@nutrabright.co.uk within the specified timeframe, providing your order details and a description of the issue.
2. Return Authorization: Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
3. Return Shipping: For wrong or damaged products, we may provide a prepaid shipping label. Customers must use the provided label or follow specific return shipping instructions.
4. Refund/Replacement: Once we receive the returned item, we will inspect it and proceed with the refund or send a replacement, depending on the customer’s choice and product availability.

✅ Conditions for Returns:

• Items must be returned sealed, undamaged, and in their original packaging.
• Returns must be initiated within the specified timeframe mentioned above.
• We reserve the right to refuse returns that do not meet the outlined conditions or fall outside the return period.

✅ Contact Us:

For any questions or assistance regarding our Delivery and Return Policy, please contact us at hello@nutrabright.co.uk.